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Default Custom Software Development Offering

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BN Digital – Standard Software Development Procedures (Summary)

Scope & Objective

  • Applies to hourly or budget-capped engineering engagements.
  • Primary goal: convert business requirements into code, configurations, and assets.
  • BN Digital adapts procedures to client needs and provides technical guidance.

General Engineering

BN Digital allocates focused professional time for:

  • Reading and analysing documentation
  • Problem-solving and architectural decisions
  • Writing, reviewing, and testing code
  • Team consultation on project topics

BN Digital ensures:

  • Staff have appropriate skills
  • Time is dedicated solely to the project while engaged
  • Proper equipment and tools are used

Front-end Development

  • Mockups are guidance unless explicitly stated as binding in writing.
  • Wireframes are supplementary, not binding requirements.
  • Where behaviour is unspecified, implementation follows professional judgement.
  • Minor visual deviations due to browser constraints, rendering differences, or professional judgement are not considered defects.

Back-end Development

  • Provided business logic is guidance unless explicitly stated as binding in writing.
  • Non-functional requirements are implemented on a best-effort basis using professional capabilities and best practices.
  • Technical limitations are communicated with proposed adaptations.
  • No performance warranties (e.g. response time, throughput) unless explicitly defined, tested, and agreed in writing.

Client Responsibilities

Clients are responsible for:

  • Providing clear, documented requirements before or during the engagement
  • Reviewing and approving deliverables within agreed or reasonable timeframes
  • Responding promptly to technical questions (unresponsiveness may cause billable idle time)
  • Managing production environments, deployment pipelines, and live infrastructure
  • Ensuring client-provided data, content, and business logic do not infringe third-party rights

Delays caused by the client’s failure to meet these responsibilities:

  • Are not attributable to BN Digital
  • Do not entitle the client to refunds or deadline adjustments

Acceptance of Deliverables

Deliverables (features, modules, codebases) are considered accepted when:

  • The client approves them in writing, or
  • Five (5) business days pass after delivery without documented objection, or
  • The client continues to use the delivered software.

Post-acceptance:

  • Changes are treated as new scope and estimated separately.
  • BN Digital is not responsible for:
  • Defects the client did not raise during the review period
  • Issues introduced by client-side modifications after handover

Intellectual Property

Client-Owned Outcomes

  • Upon full payment, the client owns all rights in original code and configurations created specifically for the client under the engagement.

Pre-existing IP

  • BN Digital retains ownership of all pre-existing IP, frameworks, utilities, and internal tools.
  • Where such IP is incorporated into deliverables, the client receives a non-exclusive, perpetual licence to use it as part of the delivered codebase.

Open-source & Third-party Components

  • Deliverables may include open-source and third-party packages.
  • These remain governed by their own licences (e.g. MIT, Apache 2.0, GPL).
  • BN Digital uses commercially reasonable efforts to choose permissive licences but does not guarantee absence of licence restrictions.
  • The client is responsible for any licence compliance review needed for their use case (including commercial distribution or SaaS).

Client-provided Materials

  • The client warrants that all provided data, content, and third-party code are free of IP encumbrances or that they hold appropriate rights.
  • The client indemnifies BN Digital against third-party claims arising from authorised use of client-provided materials.

Security

  • BN Digital applies industry-standard security practices during development.
  • No warranty that software is free of vulnerabilities.
  • The client is responsible for:
  • Security audits
  • Penetration testing
  • Ongoing security monitoring of production systems

If BN Digital identifies a material vulnerability during the engagement:

  • It will notify the client in writing.
  • Remediation of vulnerabilities identified after handover is out of default scope and billed separately.

What’s Not Included (by Default)

Outside default scope unless explicitly agreed in writing:

Content Management

  • Content creation
  • Initial and ongoing content population and management